Terms and conditions
Nämä ehdot ovat saatavilla myös suomeksi.
Lainattu Rauha® · Borrowed Peace
In force from 1 September 2026
1. Seller
Lainattu Rauha Oy
Finnish business ID 3637497-9
Riisintie 23, 95200 Simo, Finland
info@lainatturauha.fi
The company also has the registered parallel company name Borrowed Peace Ltd, under which the products are marketed in English.
2. Scope
These terms apply to digital products and online courses purchased from the Lainattu Rauha Oy online shop. Live training delivered to organisations is agreed separately by quotation and is subject to the standard terms attached to that quotation.
3. Products
The products in the online shop are digital: PDF guides, printable materials and online courses. Nothing is posted to you. The contents, extent and file format of each product are described on its product page.
The products are intended for the buyer's own use and in the daily life of the person they support.
4. Prices
The price shown is the final price. The seller is not registered for VAT due to small-scale business activity (Finnish VAT Act, Section 3), so no VAT is added to the prices. No delivery or handling charges are added, as the products are delivered electronically.
5. Placing an order and formation of the contract
Orders are placed in the online shop. The contract is formed when the order has been paid and the seller has sent an order confirmation to the email address given by the buyer.
The buyer is responsible for giving a correct email address. The download link and the order confirmation are sent to it.
6. Payment methods
The available payment methods are shown at checkout. Card and mobile payments and Klarna are accepted. Payment processing is handled by the payment service provider, which may act as an independent controller in respect of its own obligations.
7. Delivery
The product is delivered as a download link sent to your email immediately after payment. The link is valid for 30 days, after which it can be requested again by contacting us.
The file format is PDF, page size A4. You print the pages yourself or use them on screen. A PDF reader is required to open the file.
Online courses open on the course platform after payment, and the duration of access is stated on the product page.
8. Right of withdrawal
A consumer generally has the right to withdraw from a distance contract within 14 days. For digital content there is no right of withdrawal if delivery has begun with the consumer's express prior consent and the consumer has acknowledged that the right of withdrawal is lost when delivery begins.
Consent is requested at checkout with a separate tick box and confirmed in the order confirmation.
9. Faulty or non-functioning product
The absence of a right of withdrawal does not limit the consumer's statutory rights in respect of a faulty product. If a download does not work or a file is corrupted, contact us and we will resend the product or refund the purchase price.
10. Licence and copyright
The materials are protected by copyright. The buyer may use them in their own work or family and print the copies they need for their own use.
Sharing, reselling, lending or publishing the materials online is not permitted. Use across an organisation, or as material in the buyer's own training, requires a separate written agreement.
M.I.K.S.I.® is a trademark registered in Finland; W.H.I.C.H. is the English-language name of the same framework.
11. Nature and limitations of the materials
The materials are intended for educational and support purposes. They are not a substitute for healthcare, social services, therapy, occupational health services or other professional services, and they do not provide individual diagnosis, treatment, medication, therapy, safety or legal advice.
The materials may address topics such as pain, changes in behaviour, aggression, self-injury, overload, crisis situations, sensory regulation and other demanding situations in everyday life. The content is intended to support recognition, prevention, everyday support and professional reflection. Decisions concerning an individual’s healthcare, treatment, medication, services or safety must always be made by the appropriately qualified professional, authority or other responsible party.
In the event of sudden or significant changes in a person’s health, wellbeing or behaviour, possible physical causes should be appropriately investigated. In situations involving immediate danger or emergency, local emergency and official guidance must always be followed. Organisations must also follow applicable legislation, their own safety procedures, and the individual’s personal care and safety plans.
The materials must not be used as a basis for restricting a person, administering medication, or carrying out any other intervention that requires the assessment or decision of a healthcare professional, authority or other competent party.
12. Customer service and complaints
For anything concerning your order, contact info@lainatturauha.fi. We respond within three working days at the latest.
13. Seller’s right to refuse a sale
The Seller has the right to refuse to accept a new order from an individual customer where there is a justified and legitimate reason to do so. Such reasons may include, for example, unauthorised sharing, copying or publication of the materials, repeated unfounded refund or chargeback claims, misuse of payment methods, or a reasonable suspicion of fraudulent activity.
If such circumstances are identified before the order has been fulfilled or access to the digital content has been provided, the order may be declined and any amount already charged will be refunded in full.
Previous misuse may constitute grounds for refusing future orders. Any refusal must always be based on a legitimate reason and must not be based on any discriminatory ground prohibited by applicable equality legislation or on any other unlawful reason.
14. Refunds
For digital content, the right of withdrawal ends once delivery has begun at the buyer's request. The seller may nevertheless grant a refund at its own discretion. Such a refund
is a gesture of goodwill, not a customer right, and granting one does not oblige the seller to grant others in similar cases. This does not limit the consumer's statutory rights in cases of defect.
15. Dispute resolution
If a disagreement cannot be settled by negotiation between the parties, a consumer resident in Finland may contact the Finnish Consumer Advisory Services (kuluttajaneuvonta.fi) and may bring the matter before the Consumer Disputes Board (kuluttajariita.fi). The consumer must contact the Consumer Advisory Services before taking the matter to the Board.
A consumer resident in another EU country may contact the European Consumer Centre in their own country.
A consumer resident outside the EU may contact the seller directly. Finnish law applies to the contract as stated in section 14.
16. Applicable law Finnish law applies to this contract.
This does not limit the rights a consumer has under the mandatory legislation of their country of residence.
17. Changes to these terms
The seller may update these terms. The terms in force at the time of ordering apply to that order. The effective date is stated at the beginning of these terms.
© Lainattu Rauha Oy · Business ID 3637497-9 · lainatturauha.com
Terms for online courses
Nämä ehdot ovat saatavilla myös suomeksi.
These terms apply to online courses. In all other respects, the terms above apply.
1. What you are purchasing
You are purchasing a personal right of access to the selected digital online course.
The course may include text, videos, downloadable materials, assignments, quizzes and interactive tools. The exact content, scope and materials included in each course are described on the relevant product page.
Access to the course is provided after payment.
2. Duration of access
The guaranteed access period is 12 months from the date of purchase.
After this period, access may continue without additional charge for as long as the course remains available on the platform, but access beyond the initial 12 months is not guaranteed.
Discontinuing the sale of a course does not shorten an existing purchaser’s guaranteed 12-month access period.
If access to the course must be permanently discontinued before the guaranteed access period has ended, the Seller will primarily seek to restore equivalent access. If this is not possible, the consumer will have the rights to an appropriate remedy provided by applicable consumer protection legislation.
Where possible, at least 30 days’ notice will be given of a planned discontinuation of access. Advance notice may not always be possible in the event of an unexpected technical or other exceptional situation. This does not limit the consumer’s statutory rights.
3. Price
The stated price is final. The Seller is not registered for value added tax (VAT).
4. Right of withdrawal
Consumers generally have a 14-day right of withdrawal from the date the contract is concluded.
If the supply of digital content begins before the end of the withdrawal period, the right of withdrawal ends when supply begins only if, before supply begins, the consumer has:
-
expressly consented to the supply of the digital content beginning during the withdrawal period; and
-
acknowledged that they will lose their right of withdrawal once supply begins.
The Seller will provide the consumer, in a durable medium, with confirmation of the consumer’s express consent and acknowledgement of the loss of the right of withdrawal.
5. Scope of the licence
The right of access is personal. Login credentials may not be transferred or shared with another person.
Course content may not be shared, published, resold, made available to third parties or used as internal training material within an organisation without separate permission.
Downloadable or printable materials included in the course may be saved and printed for the purchaser’s own use in accordance with their intended purpose.
For organisational use, please contact: info@lainatturauha.fi
6. If something does not work
If the course or an essential part of it does not function technically, please contact info@lainatturauha.fi.
We aim to respond within three business days and to resolve the issue within a reasonable period of time.
If the defect cannot be corrected, the consumer has the rights provided by applicable consumer protection legislation, including a price reduction or termination of the contract where the relevant legal conditions are met.
7. Nature and limitations of the content
The course is educational and support material. It is not a substitute for healthcare, social services, therapy, occupational health services or other professional services, and it does not provide individual diagnosis, treatment, medication, therapy, safety or legal advice.
The course may address topics such as pain, changes in behaviour, aggression, self-injury, overload, crisis situations, sensory regulation and other demanding situations in everyday life. The content is intended to support recognition, prevention, everyday support and professional reflection.
Decisions concerning an individual’s healthcare, treatment, medication, services, restrictive interventions or safety must always be made by the appropriately qualified professional, authority or other competent party responsible for such decisions.
In the event of sudden or significant changes in a person’s health, wellbeing or behaviour, possible physical causes should be appropriately investigated.
In situations involving immediate danger or emergency, local emergency and official guidance must always be followed. Organisations must also follow applicable legislation, their own safety procedures, and the individual’s personal care and safety plans.
Course materials must not be used as a basis for restricting a person, administering medication, or carrying out any other intervention that requires the assessment or decision of a qualified professional, authority or other competent party.
8. Personal data
The processing of personal data is described in the Privacy Policy available on the website.
9. Governing law and disputes
The contract is governed by Finnish law.
However, this choice of law does not limit any mandatory consumer rights that the consumer may have under the applicable consumer protection legislation of their country of residence.
Any disputes will primarily be resolved between the parties.
Consumers in Finland may contact the Consumer Advisory Services and, after doing so, refer the matter to the Finnish Consumer Disputes Board.